Vincent Sykes are committed to providing quality service to our clients. If you feel that we may have fallen short of this, then please get in touch with us. We will investigate your complaint to the best of our ability and provide you with the outcome in a timely manner.

This is how you can expect us to handle your complaint:

1.
Firstly, we ask that you communicate your complaint to us as soon as the issue arises. Please provide us with as much information as you can and communicate this as clearly as possible. We ask that, if you are able, you please provide your complaint in writing. You can either email your complaint to enquiries@vincentsykes.co.uk or write to us at:
Vincent Sykes
4 West Street
Oundle
Peterborough
PE8 4EF

2.
Once we have received your complaint, we will write to you acknowledging receipt, usually within three working days. If you have sent your complaint by email, then we will send our acknowledgment, and all further written correspondence, by email. Alternatively, if your complaint is received in the post, then our acknowledgment letter and all further written correspondence will be posted to you.

3.
We will then start our investigation into your complaint. Your complaint will be investigated by a senior staff member at Vincent Sykes. If we deem it appropriate, then we may contact you to seek further clarification or information from you.

4.
We will communicate the outcome of our investigation to you in writing. We aim to send this written outcome within 20 working days of our acknowledgment of your complaint.

5.
If you receive our outcome and remain dissatisfied, then we ask that you contact us again, in writing, explaining why you are not satisfied with our outcome. Please ensure that you do so within five working days of receiving our response.

6.
We will then aim to provide our final outcome, in writing, within five working days of receipt of your further comments.
We reserve the right to change any of the above timescales. If we do, then we will let you know and explain our reasoning. If you are unable to communicate with us in writing, or require any reasonable adjustments, then please let us know and we will do our best to accommodate this.

7.
Our complaints procedure will then be exhausted. If you remain dissatisfied at this stage, then you have the right to contact the Legal Ombudsman. Any complaint to the Legal Ombudsman must be made within six months of you receiving our final written outcome, or within one year from you discovering the issue.
Contact details for the Legal Ombudsman are as follows:
Website – www.legalombudsman.org.uk
Telephone – 0300 555 0333
Address – Legal Ombudsman, PO Box 6167, Slough, SL1 0EH

8.
You also have the right to complain to the Solicitors Regulatory Authority. Further details regarding this can be found on their website – www.sra.org.uk